Ensuring the customer’s infrastructure strategy is aligned to information security best practice and monitoring and testing are in place
Oversight of customer’s infrastructure health including, monitoring, backups, security, overall health. Setting the standards and co-ordinating in-house and external experts to deliver a robust set of processes
Acting as "Product Owner" of the customer’s IT Infrastructure and signing-off any changes, being part of the planning phases
Ensuring end user satisfaction with the IT function across both Service Desk and IT change project functions
Responsible for the IT budget
Structuring the customer IT Dept, roles/responsibilities of team members, dept processes, and ITIL alignment
Management of the customer IT Team, external partners and suppliers
Leading on communications to end users: ensuring IT has a positive profile
Representation of the customer’s IT in cross-department projects
Attendance of customer’s corporate governance meetings, leadership meetings, and cross-department meetings, as appropriate
Submission of customer’s IT information to other departments as needed, e.g. annual finance audit and annual cyber insurance renewals.
Advocating and managing change across both customer’s IT systems and business processes as appropriate
Establishment and tracking of IT SLAs
Providing regular reporting, including quarterly programme and IT department health reports to Sponsor
Requirements :
The role is appropriate for an individual who has experience of IT Leadership
Experience in producing good quality written reports and presentations
The ability to work with independence within the agreed desired outcomes
The ability to influence within a matrix structure
Experience in excellent customer service and customer rapport building, including the identification of key stakeholders
A desire to work within the not-for-profit sector, working closely with charities delivering much needed services to beneficiaries
Experience in working with technical and non-technical business personnel at various levels, articulating technical and service delivery principles
Strong attention to detail
Well organised, proactive and has excellent troubleshooting skills
Able to demonstrate tangible improvement progress, through documented reports and stakeholder management
Project/programme management experience is advantageous